Microsoft 365 and email
Accounts, migrations, messages landing in spam, and domain names. See also the SPF, DKIM, and DMARC guide.
IT support
IT support that fixes the problem and explains it.
Accounts, email, computers, Wi-Fi, shared files: I fix what is holding your team back, on site in Montreal or remotely, and explain what was done.
On site or remotewhichever solves it fastest
French and Englishwithout needless jargon
Explanations that helpyour team can reuse
Services
IT support for small offices in Montreal.
I take care of what costs your team time: an email that does not arrive, a stuck computer, a missing access. One person to talk to, from quick fixes to projects.
On-site or remote troubleshooting
Computers, Wi-Fi, printers, and moving to Windows 11.
Shared files and security
SharePoint or OneDrive, multi-factor authentication, and backups.
Law 25, the IT side
Privacy page, cookie banner, and dedicated email for the privacy officer. You or your lawyer provide the legal wording. See the Law 25 guide and the IT health check.
Network, access, and remote work
Networks and Wi-Fi, accounts and access, VPN and remote work.
Workstations and hardware
Workstation setup and management, data migration, hardware purchasing and setup.
Delivery
What you receive at the end.
You know what was done and how to redo it if needed.
A problem handled
We check together that the computer, account, or mailbox works.
Access in order
Who has access to what, with multi-factor authentication turned on where possible.
Backups that work
Depending on your engagement, your important files are copied, and we check that they can be recovered.
Process
Clear from the first call.
You know what will be done before I start.
Pin down the problem
You tell me what is stuck. I ask simple questions and say honestly whether I can help.
Fix it
I fix the problem, on site or remotely, and confirm with you that everything works.
Explain and prevent
You know what was done and how to keep it from happening again.
First conversation
Which IT problem is slowing you down?
Describe the situation in a few lines. I will tell you how I can help.